Wednesday, September 26, 2012

8 Tickets

A very long day
A very difficult ticket to settle
A very stressful day
A very exhausted day
But finally done with 8 tickets
Hit the target!
Management target is 5 plus OT is 1 equal to 6
Quite impressive for me as a new quoter

Expected to settle 10 because of 1 hour OT in the morning
But due to the difficulties of the tickets
Only 8 were settle
2 of the ticket on hold for CSO response
But finally back without any on hold ticket
Luckily CSO reply in a very fast time
And settle sharp at 6.30pm today

More ticket is more challenging

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