OT have been triggered
12 days EPIP still tak mampu clearing all the que
Furthermore vmware set a new rules
All ticket must be closed within 24 hours
The SLA have been discussed...
Before within 3 working days...
Now within 24 hours...
Penalty will be charge by vmware to servicesource
So today and tomorrow
Lets work together to clear the que
1 hour OT from 6pm to 7pm
I'm a bit tired
But its my job